Exchange Policy

At Body Luxuries, we want every customer to feel confident and satisfied with their purchase. If you receive a damaged, defective, incomplete or incorrect product, you may request an exchange within 24 hours of delivery.

To qualify for an exchange, the product must meet the applicable conditions below. All exchange requests are subject to verification, inspection, approval and product availability.

This policy applies only to orders placed directly through Body Luxuries.

When Can I Request an Exchange?

You can request an exchange if:

  • The product was damaged, defective, incomplete or incorrect when received

  • You contact us within 24 hours of delivery

  • The product is unused and in its original condition, where applicable

  • The original packaging, accessories, safety seals and invoice are available

  • You provide the required package-opening video

  • The exchange request is approved by our customer support team

Package-Opening Video Is Mandatory

A clear video of the package opening is mandatory for exchange requests.

The video should clearly show the package being opened and the product received. It should also show any visible damage, defect, missing item or incorrect product.

Exchange requests without the required package-opening video may not be accepted.

We recommend recording the complete opening of your parcel from the sealed package until the product and its contents are clearly visible.

Incorrect Products

If you receive an incorrect product, it will only be eligible for exchange if the product is:

  • Unopened

  • Unused

  • Unaltered

  • In its original sealed condition

  • Returned with its original packaging, accessories and invoice

Products that have been opened, unsealed or used will not qualify for an exchange due to an incorrect-product claim.

Which Products Cannot Be Exchanged?

We do not accept exchanges for:

  • Change of mind or personal preference

  • Used, altered or repaired products

  • Products damaged through misuse or mishandling

  • Products with missing packaging or accessories

  • Normal wear and tear

  • Exchange requests made after 24 hours of delivery

  • Products returned without prior approval

  • Eligible claims submitted without the required package-opening video

For health and hygiene reasons, opened or used personal-care products cannot be exchanged unless the product was received damaged, defective or incorrect and the claim meets the applicable exchange requirements.

How Can I Request an Exchange?

Contact our customer support team within 24 hours of delivery with:

  • Your order number

  • Details of the issue

  • The required package-opening video

  • Clear photos or additional supporting information, if required

Phone: 0321 1330048
Email: info@bodyluxuries.pk

Please do not return a product without receiving prior approval from our customer support team.

What Happens After Approval?

Approved exchange requests are subject to product inspection and availability.

If the same product is unavailable, Body Luxuries may offer another suitable option. Any applicable price difference will be adjusted accordingly.

This policy applies to orders placed directly through Body Luxuries. Purchases made through another retailer or seller must be handled through the original seller.